Shipping policy

ALL "HAIR CARE" PRODUCTS TAKE 4-7 BUSINESS DAYS TO PROCESS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING

All packages will be shipped using USPS.

***Please Note: BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.

***ALWAYS ALLOW TWO TO THREE EXTRA BUSINESS DAYS FOR PROCESSING AFTER A HOLIDAY OR A SALE. 

***WE DO NOT SHIP ANY PRODUCTS ON SATURDAYS AND SUNDAYS.

 

Questions regarding orders must be sent to growandflowllc@gmail.com. Please include name and/or order number.

INCORRECT SHIPPING INFORMATION:

If a package is returned to Grow & Flow, LLC. due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. Grow & Flow, LLC. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

LOST OR STOLEN PACKAGES:

Grow & Flow, LLC. is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Grow & Flow, LLC. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

WE USE STANDARD PRIOTY USPS SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS ONCE THE PACKAGE IS SCANNED IN DEPENDING UPON YOUR LOCATION.